FAQ

1. What kind of jewellery does Zorya Gems offer?

Zorya Gems offers premium demi-fine jewellery crafted with high-quality materials, designed for everyday elegance and special occasions.

2. Is your jewellery hypoallergenic?

Yes. Our jewellery is designed to be skin-friendly and comfortable for everyday wear. However, customers with highly sensitive skin should review the product details before purchasing.

3. Will the jewellery tarnish?

With proper care, your jewellery will maintain its shine for a long time. To extend its life, avoid contact with water, perfumes, lotions, and harsh chemicals.

4. How should I care for my jewellery?

Store your jewellery in a dry place, preferably in the Zorya Gems box or pouch provided. Clean gently with a soft cloth after use.

5. How long does shipping take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days across India, depending on your location.

6. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available in selected locations across India.

7. Can I return or exchange my order?

Yes. Returns or exchanges are accepted according to our Return & Refund Policy. Please contact our support team within the specified return window.

8. How can I track my order?

Once your order is shipped, you'll receive a tracking link via SMS or email to monitor your delivery.

9. Are your payments secure?

Absolutely. All payments are processed through secure, encrypted payment gateways to ensure your information remains safe.

10. How can I contact Zorya Gems?

You can reach us through our Contact Us page, email, or WhatsApp. Our customer support team is happy to assist you with any questions.

Still have questions?

We're here to help. Contact the Zorya Gems support team, and we'll be happy to assist you.